1. Terms and requirements
 
PERSONAL DATA
The user authorizes Flash Actual Texteis, Lda., holder of FreeGliss, to handle the personal data provided in the purchase order, particularly by the use of cookies. According to Act nr 67/98 of 26 October, Personal Data Protection Act, user may at any time make use of his right to access, change or cancel his data. The client can access and change his data at any time in “Your account”.
INTELECTUAL PROPERTY
Everything on the website FreeGliss, images, texts, audio materials and the technology itself is Flash Actual Texteis, Lda. exclusive property.
APPLIABLE LAW
The Portuguese Law is applied to these terms and requirements, particularly the Lisbon Court District
 
2. Forms of payment
We accept the following methods:
PayPal and Bank Transfer In case of Bank Transference payment, we will have to wait a few days until the money is wired into Flash Actual Texteis, Lda. account. Therefore, we cannot assure stock availability of the garment on the purchase day.
It is only valid upon receipt of money into the account.
 
3. Replacements/Refunds
Flash Actual Texteis, Lda., as holder of FreeGliss, guarantees that if you are not 100% satisfied with our products, you can return them, according to our terms and requirements:
- 15 Days:all orders must be returned within 15 days, from the date of reception.
- Good shape: For sanitary and security reasons, all articles should be in perfect condition, including labels and packages.
- Once we receive the article in our premises, it will be verified and the amount will be credited in your bank account.
 
How to replace/return an item First, you have to inform us, using the contact area, you want to return an item giving the reason. After doing this, you must send the articles to “Responsável das Vendas On-line” with the following address:
Flash Actual Texteis, Lda. 16, Rua Cidade Ozoir la Ferriere, 4740-529 Esposende, Portugal.
We recommend that you use a card package, when you return the article.
If possible, return it in our postal package. It is very important that the article is well protected, so that it arrives intact. Otherwise, we will not accept the return.
 
4. Stock
Stock is validated in a daily basis. Nevertheless, due to great quantities of garments being moved from many warehouses, there can be a stock run out. In situations like those, our Flash Actual Texteis, Lda. costumer support assistant will contact costumer via e-mail proposing the following options:
a) Costumer receives the order on the estimated date but with a similar garment.
b) Costumer receives the order on estimated date without the missing garments but receiving a voucher for future on-line purchases.
c) Costumer receives the order on estimated date with money returned of garment not available.
d) In case of permanent articles, costumer can wait until order is complete to proceed with shipment. In case costumer does not respond to this e-mail within 48 hours after receiving it, we will send the orders with existing garments, trying afterwards to settle the situation with costumer via e-mail or telephone.